TERMS OF SERVICE
Shop Mauve Private Limited

Last updated: 28 September 2026

OVERVIEW

This website, www.shopmauve.in (the "Site"), is owned and operated by Shop Mauve Private Limited (GSTIN: 08ABKCS7058N1ZH), a company registered in India with its registered office at 8th Floor, A-14A, Fortuna Icon Hostel, Road Number 1, Indraprastha Industrial Area, Kota, Rajasthan 324005 ("Shop Mauve", "we", "us", "our").

By visiting the Site or buying from us, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Site. Our online store is hosted on Shopify.

1. ELIGIBILITY

You must be at least 18 years old and able to enter into a legally binding contract under Indian law to place an order. If you are under 18, you may use the Site only with the involvement and consent of a parent or guardian.

2. USING THE SITE

You agree not to use the Site or our products for any illegal or unauthorised purpose, submit false or misleading information, or try to interfere with the Site's security or operation. We may suspend or restrict access to anyone who breaks these Terms.

3. PRODUCTS, COLOURS AND SIZING

We try to show our products, colours, measurements and details as accurately as possible. Colours may look slightly different depending on your screen, and small variations in handmade details, prints or measurements are normal. Please check the size chart on each product page before ordering. Some items are available in limited quantities, and we may discontinue any product at any time.

4. PRICES AND PAYMENT

All prices are in Indian Rupees (INR) and include applicable taxes (GST), unless stated otherwise. Shipping or cash on delivery (COD) charges, if any, are shown at checkout before you pay. Prices and offers can change at any time, but changes will not affect orders already confirmed.

You can pay using the online payment options available at checkout or, where available, cash on delivery. Online payments are processed securely by our payment partners.

5. ORDERS AND CANCELLATIONS

Your order is confirmed when you receive an order confirmation from us. We may refuse or cancel an order, or limit quantities, for example in cases of suspected fraud, reselling, an item being out of stock, or an error in pricing or product information. If we cancel an order you have already paid for, we will refund the full amount to your original payment method.

Once an order has been placed, it cannot be cancelled by the customer. Cash on delivery (COD) orders are shipped only after you confirm them through our WhatsApp message or a call from our team, and unconfirmed COD orders are cancelled automatically after 2 to 3 days. After delivery, your order may be eligible for a return or exchange under our Refund Policy.

6. SHIPPING AND DELIVERY

We ship across India. Delivery timelines shared on the Site are estimates and may be affected by courier delays, holidays or events outside our control. Please make sure your shipping address and phone number are complete and accurate. More details are in our Shipping Policy.

7. RETURNS, EXCHANGES AND DAMAGED ITEMS

Returns, exchanges and claims for damaged or incorrect items are handled under our Refund Policy.

8. ERRORS ON THE SITE

Occasionally the Site may contain errors in product descriptions, pricing, offers or availability. We may correct these errors at any time. If an error affects an order you have placed, we will contact you before making any change, and you may choose to cancel the order for a full refund.

9. REVIEWS AND SUBMISSIONS

If you send us reviews, comments, ideas or photos, you allow us to use, edit and share them (for example, on the Site or our social media) without payment. You are responsible for making sure your submissions are accurate, lawful and do not infringe anyone else's rights. We may remove any content we consider inappropriate.

10. INTELLECTUAL PROPERTY

All content on the Site, including our designs, prints, photographs, text, graphics and logos, belongs to Shop Mauve or our licensors. You may not copy, reproduce, sell or use any of it for commercial purposes without our written permission.

11. THIRD-PARTY LINKS AND SERVICES

The Site may link to or use third-party websites and services, such as payment gateways and courier tracking. We are not responsible for their content, products or policies.

12. LIMITATION OF LIABILITY

To the fullest extent allowed by law, Shop Mauve will not be liable for any indirect, incidental or consequential loss arising from your use of the Site or our products. Our total liability for any order will not exceed the amount you paid for that order. We do not guarantee that the Site will always be available or error-free. Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other applicable law.

13. INDEMNITY

You agree to indemnify Shop Mauve against any claims or losses arising from your breach of these Terms or your misuse of the Site.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. Any dispute will first be resolved through our grievance process below, and if unresolved, will be subject to the jurisdiction of the courts at Kota, Rajasthan, without affecting your right to approach any consumer forum available to you under law.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting the updated version on this page. Changes will not apply to orders placed before the update.

16. CONTACT AND GRIEVANCE OFFICER

For any questions or complaints about these Terms, your order or the Site, please contact:

Grievance Officer: Vatsala Kalani
Designation: Director
Email: info@shopmauve.in
Address: Shop Mauve Private Limited, 8th Floor, A-14A, Fortuna Icon Hostel, Road Number 1, Indraprastha Industrial Area, Kota, Rajasthan 324005

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.